Council Member Stevens highlights the challenges posed by the city's reimbursement policy, particularly for smaller organizations. Commissioner Park acknowledges these difficulties and outlines efforts to bring in new providers.

• The reimbursement policy requires providers to have significant upfront funds, which can exclude smaller organizations
• Late payments from the city put organizations at a financial deficit
• DSS has added about a dozen new providers over the last two years, including some small organizations
• The department offers technical assistance and support, including a 'capacity building agreement' to help new organizations navigate city contracting