AGENCY TESTIMONY
Shelter provider selection and oversight process
0:13:32
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33 sec
Commissioner Park explains the process of selecting and overseeing city-funded homeless shelter providers. She emphasizes the rigorous vetting process and ongoing engagement to ensure compliance and quality of services.
- Most DHS shelters are operated by experienced providers under contract with the agency.
- Providers are selected through an open-ended RFP process considering capacity, experience, and site location.
- DSS regularly engages with providers to ensure compliance with contract terms and quality of services.
Molly Wasow Park
0:13:32
The overwhelming majority of DHS shelters are operated by a network of experienced temporary housing providers under contract with the agency.
0:13:40
Each of these contracted providers has been selected and vetted through our open ended RFP process that factors in capacity, experience, and site location among other things.
0:13:49
During the course of the provider contract, DSS agency chief contracting officer, the ACCO, and the accountability office, also known as AO, along with DHS shelter operations regularly engage with the shelter provider to ensure compliance with contract terms and quality of services.
