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Council Member Sandy Nurse questions DOF on tax exemption outreach efforts

0:25:11

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Council Member Sandy Nurse engages in a Q&A session with Jacob Capistran from the NYC Department of Finance regarding their outreach efforts for tax exemptions. Nurse emphasizes the importance of comprehensive outreach, especially for elderly or less attentive property owners, and requests detailed information about DOF's direct mailing schedule for exemption notifications.

Nurse highlights the need for in-person outreach funding to reach those who might miss mailed notifications.
Capistran provides an overview of DOF's mailing schedule, including the notice of property value and statements of account.
Nurse requests a concrete list of direct mailings a household would receive about exemptions and notification options.

Sandy Nurse

0:25:11

Juan, I just wanna thank you for laying out, some of the numbers that you've said.

0:25:17

But given that you don't have hard numbers for underutilization of exemptions, I I think it behooves DOF to just continue to over outreach as much as possible.

0:25:29

And this is why we put so much emphasis on that in person outreach funding, for people who might be missing that that January piece of mail.

0:25:37

Or they're elderly or their Mhmm.

0:25:40

Nephew is not paying attention to what type of mail comes in.

0:25:43

So you mentioned the direct mailings that you send out.

0:25:45

But can you, for the record, for the purposes of this hearing, list out the the schedule of direct mail that goes out, starting in January, that list out the, you know, opportunities for exemptions, how to sign up for notifications,

Alexander Knipenberg

0:26:04

folks.

Jacob Capistran

0:26:07

Yes.

0:26:07

I can.

0:26:08

I November 5th excuse me.

0:26:10

January 15th, the notice of property value, goes out to every property owner in New York City.

0:26:16

On January 1st, just take a step back, on January 1st, statements of accounts, SOA will go out.

0:26:21

Then 45 days after that, there'll be the 45 day late notice.

0:26:25

So that will also go out this year.

0:26:28

The next you know, there's then renewal, mailings go out as well.

0:26:33

I I'll have to if you want, like, a an actual calendar list them now

Sandy Nurse

0:26:37

if you could just Yeah.

Jacob Capistran

0:26:38

Provide a schedule of mail.

0:26:39

Calendar.

0:26:40

Yeah.

0:26:41

Instead of working backwards in my head right now.

Sandy Nurse

0:26:43

Yeah.

0:26:44

It would just like, you know, a concrete number of this is how many direct mailings

Alexander Knipenberg

0:26:48

Mhmm.

Sandy Nurse

0:26:48

A household would receive, specifically that has, here's, if you qualify for exemption, here's how to get notification, here's how to get someone else notified if you're not able to deal with these matters yourself, so that we can have an understanding, exactly for the for the record on on the public.

0:27:09

I don't have any other questions at the moment.

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Council members question Department of Finance on document review and outreach effectiveness