Q&A
Communication issues between shelter staff and residents regarding relocation
2:18:23
ยท
77 sec
Council Member Alexa Aviles raises concerns about alarming messages being communicated to residents in non-DHS shelters regarding relocation. Molly Schaeffer from OASO responds to these concerns.
- Aviles reports receiving numerous complaints about problematic messaging in shelters
- Residents are interpreting messages as immediate eviction notices, causing chaos and anxiety
- Schaeffer states that notices are given in multiple languages and case managers are involved in the communication process
- OASO uses both case managers and front door staff to communicate with guests about necessary moves
- Schaeffer requests specific examples of problematic communication to investigate and address the issues
- The exchange highlights the need for clearer communication strategies during the shelter transition process
Alexa Aviles
2:18:23
Yeah.
2:18:23
I'm I'm currently, engaged with a good number of folks in non DHS systems that are receiving very alarming messages from, shelter staff that people interpret they have to leave right now, and it's causing an enormous amount of chaos, particularly in the guise of this administration coming.
2:18:47
So how how are you communicating with provider staff around how they are communicating with people?
2:18:54
Because, one off is something, but this we're getting incoming from all over that there's really problematic messaging and people understanding they're getting pushed out into the street in the middle of winter.
Molly Schaeffer
2:19:08
So, if you have any specific example
Alexa Aviles
2:19:11
There are many.
Molly Schaeffer
2:19:12
Yes.
2:19:12
And I would love to look into those.
2:19:14
We give notice in every language, and we have case managers as well as, front door staff talk to guests as we, as we have to make moves, as we have to move people to other shelters.
2:19:28
So if there is specific examples, we're happy to follow-up on them.
Alexa Aviles
2:19:32
We'll we'll certainly follow-up with you.
2:19:34
In terms of, I guess I can pass it over to council member Krishnan.