REMARKS
Council Member Eric Dinowitz speaks on Intro 587-A for 311 customer service improvement
0:35:19
ยท
125 sec
Council Member Eric Dinowitz presents his remarks on Intro 587-A, which aims to improve the 311 system by implementing customer satisfaction surveys and allowing users to provide feedback after their cases are closed. He emphasizes the importance of this bill in making the government more responsive and transparent to New Yorkers' needs.
- The bill requires 311 to ask users "How did we do?" after closing a case, allowing for feedback and the option to reopen prematurely closed cases.
- Monthly reports will be provided to the City Council for oversight purposes, ensuring city agencies are meeting constituents' needs.
- Dinowitz highlights the common frustration of 311 users seeing their cases closed without resolution, which this bill aims to address.
Eric Dinowitz
0:35:19
Thank you, majority leader.
0:35:20
You know, our our job as government officials is to make sure New Yorkers have a voice in government and that we are responsive to them.
0:35:29
And we have a mechanism in New York City to do that.
0:35:32
It's it's 311.
0:35:34
But any New Yorker who's used 311 has probably experienced the frustration of seeing their case closed, typically prematurely.
0:35:44
And whether they're complaining about a pothole on the street, garbage, their apartment not being, warm, it often, they are they put that complaint into the app only to see it closed without their problem being resolved.
0:36:00
Unfortunately,
Adrienne E. Adams
0:36:01
so
Eric Dinowitz
0:36:01
many of our constituents don't have a way to express their frustration or express, and share feedback, that their needs were not met.
0:36:11
We've gotten those calls at our office.
0:36:12
I know so many of you in this body have gotten those calls in our office as well, and that's why intro 5 87 a is so important.
0:36:20
What it does is it simply says that after a case is closed, the 3 one one system asks, how do we do?
0:36:30
And it allows the user to provide feedback.
0:36:34
Ideally, we want that feedback to be great.
0:36:36
We want our government and our agencies to be responsive of the needs, but it also allows users to say, I'm not satisfied with my service, and my case was closed prematurely.
0:36:47
And, additionally, this bill provides monthly reports so we, as a council, we, with the oversight authority, can ensure that our city agencies are being responsive to our constituents, are meeting the needs of our constituents, and that they are being serviced, and that they are not closing these cases prematurely.
0:37:08
So with this bill, we'll get more transparency in government and a more responsive government.
0:37:16
Thank you, majority leader, for the time, and thank you, to the entire council staff, my chief of staff, my alleged director, and everyone who worked on this bill.