REMARKS
Council Member Eric Dinowitz discusses Intro 587-A to improve 311 system
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Council Member Eric Dinowitz provides remarks on Introduction 587-A, which aims to reform the 311 system by requiring customer satisfaction surveys and monthly reports. He emphasizes the importance of making city services more responsive to New Yorkers' needs and improving agency accountability.
- The bill mandates 311 to conduct customer satisfaction surveys after each case is resolved
- Monthly reports with quantitative and qualitative data will be published
- The reform is expected to provide the City Council with more tools to hold agencies accountable
Eric Dinowitz
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That's right.
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Thank you, Chair Wrestler, new father.
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I don't think there's a job harder in the world for a guy than being a dad.
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This job's nothing
Gale Brewer
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in
Eric Dinowitz
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comparison.
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And so, congratulations.
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And thank you for your kind words about the bill, introduction number 587a.
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And it's true.
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I think every one of our constituents who calls us said, I called 311 about a pothole.
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I called 311.
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I want a tree planted.
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There's garbage on the sidewalk, an illegally parked car.
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There's a homeless person on the sidewalk.
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2 seconds later, they they look at their app, and it's closed.
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And these everyday everyday New Yorkers have no recourse, and three one one is the vehicle through which we access our city services.
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And we have to ensure that that system is responsive and takes feedback directly from, everyday New Yorkers.
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And that's what this bill does.
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It requires a three one one, to con 3 one one to conduct customer satisfaction surveys after each case is resolved and to publish monthly reports detailing the corresponding survey data.
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This is both quantitative and qualitative data.
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311 is overdue for reform, and this bill is gonna bring a basic and necessary update so that New Yorkers can properly voice their feedback, in the current system.
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As was mentioned far too often, these 301 cases are closed without agencies resolving, the survey request, And we know we get the calls to our office all the time that the issue was closed, but it wasn't resolved.
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And they're telling us, but this bill will require that survey and require them to publish that data.
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Agency oversight is critical to our role here at the city council.
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These monthly reports detailing customer satisfaction will illustrate how agencies have been responding to 3 one one requests.
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And with this information, we, at the council, will gain more insight into where agencies need to be held accountable and give us more tools to actually hold the agencies accountable to make sure they are being responsive to the needs of everyday New Yorkers, because that's what we want in government.
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We want a government that is responsive to the needs of the people we represent.
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And this bill is a step forward in that, because it's a step forward in fixing a 3 one one system desperately in need of change.
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The city council is obligated to respond to New Yorkers' needs, and an improved three one one system would support that endeavor.
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And chair Ressler, I wanna thank you for your leadership on the committee, and, of course, for for being here as a new father.
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Thank you, and, of course, to my staff, Adam Serapoli, to Jenna Clouse, and all the committee staff, for their work on this bill.
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Thank you.