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REMARKS
Role of providers in case management and support for CityFHEPS clients
0:32:15
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55 sec
Reesa Henderson, Chief of Placements, explains the role of providers in case management and support for CityFHEPS clients.
- Providers are expected to conduct intense case management and focus on individual living plans.
- Real-time support is provided to expedite inquiries and resolve issues.
- For clients not automatically generated for shopping letters, providers are expected to investigate specific circumstances and needs.
Reesa Henderson
0:32:15
I'll just add to the commissioner's point that part of the the the resolution of this is really making sure that providers are doing intense case management, focusing, on individual living plans, is key to understand each client's, journey and options available to them.
0:32:37
We are laser focused on providing real time support to help expedite some of those inquiries, that's part of our natural process.
0:32:47
Providers are expected that clients that are not automatically generated, that they are reaching out and investigating specific, issues or circumstances around, the client's needs.
0:33:02
And our office is, the area of focus and and, support, those decisions, in real time as possible.