REMARKS
Strategies to support providers and hold them accountable
0:16:24
ยท
54 sec
Chief Reesa Henderson outlines strategies implemented to support providers and ensure accountability in the CityFHEPS program. These initiatives aim to improve the efficiency and effectiveness of shelter services.
- A new concierge pilot program provides a blueprint for housing to help providers understand their roles and expectations.
- DSS staff are embedded in shelters requiring additional support to ensure clients receive necessary information and assistance.
- The department provides reporting and analytics to help providers target clients most in need of services.
Reesa Henderson
0:16:24
Thank you commissioner, and thank you council member for that question.
0:16:28
So as the commissioner said, we're doing a variety of different strategies to help providers, get the supports that they need, as well as to hold them accountable.
0:16:38
We just launched a concierge pilot, which is aimed at providing the blueprint for housing to show to help to help providers, understand their roles and expectations in supporting clients in their journey.
0:16:51
Our staff is embedded in shelters that require more hand holding, and the requirement is to ensure that clients are getting access, to information, to support, as well as helping them navigate, the system.
0:17:07
We're also providing, reporting and analytics to help providers, zone in and target the clients who are most in need of the, the services, that they deliver.