Q&A
Number of facility-related complaints filed by OACs in NYCHA buildings
2:09:37
ยท
87 sec
Council Member Hudson inquires about the number of facility-related complaints filed by OACs in NYCHA buildings over the past year and how many were resolved by NYC Aging versus NYCHA. NYC Aging representatives provide some information but need to follow up with more specific data.
- NYC Aging unable to provide concrete numbers on total complaints filed
- About 15 critical issues are currently being worked on through the biweekly escalation process
- These 15 issues are spread across 15 different sites
- Common issues include leaks and plumbing problems
- NYC Aging commits to providing a list of the facilities with these critical issues
- Representatives acknowledge the need to follow up with more comprehensive data on complaints and resolutions
Crystal Hudson
2:09:37
how many facility related complaints were filed by OACs and NYCHA buildings over the past year?
2:09:45
And do you know how many complaints were resolved by aging versus NYCHA?
2:09:52
Like, you're, you know, you're saying you you do this part these repairs, you do those repairs.
2:09:57
So how many facility related complaints were filed?
2:10:02
And then how many were resolved by
Ryan Murray
2:10:05
We'll we'll have to get back to you with that concrete number.
Crystal Hudson
2:10:07
Okay.
2:10:11
Do you have any sense of the number of outstanding complaints there are as of today?
Ryan Murray
2:10:19
What I can tell you is, the ones that are escalated to the the team that we talked about that works, on a biweekly basis, there are about 15 critical, critical 15?
2:10:28
15 issues that are being worked through.
2:10:30
That obviously doesn't account for, like, all the ones that are in the the broader pipeline
UNKNOWN
2:10:34
of
Ryan Murray
2:10:35
other things.
Crystal Hudson
2:10:35
The 15 elevated, are they at 15 different sites or there are a few
Ryan Murray
2:10:39
I've they're they're 5th they're 15 different sites.
Crystal Hudson
2:10:42
15 different sites.
2:10:44
Can you get us the facility list?
2:10:46
Sure.
2:10:46
Which facilities are and do you know the nature the general nature of these complaints?
UNKNOWN
2:10:52
I I think that they vary.
2:10:53
Every site has different issues.
2:10:55
So it but leaks are are one we see a lot.
2:11:00
I think sometimes plumbing issues.
2:11:02
I think those are 2 of the most typical.