Q&A
NYC Aging liaison role in coordinating with NYCHA
1:25:04
ยท
4 min
Council Member Banks inquires about the NYC Aging liaison position created by Local Law 75 of 2021 to coordinate with NYCHA. Representatives discuss the role and responsibilities of the liaison.
- The current liaison is identified as Marlene Shallow, who is also the senior director of older adult services at NYC Aging
- Discussion of biweekly meetings and issue resolution processes between NYC Aging and NYCHA
- Examples provided of liaison-led initiatives, such as education on scam prevention for older adults
Ukah Busgith
1:25:04
So, the lead, liaison is Marlene Shallow, and she's also a director of older adult senior director of older adult services at aging.
1:25:13
But I think I will send this ask Ryan to respond to this particular question.
Ryan Murray
1:25:18
Thanks, Yuka.
1:25:19
So council member spoke to this a little bit earlier, when we were talking about what is needed on the ground to have a thriving experience and not just the, the the the typical, you know, kind of transactional, like, this thing needs to be fixed or whatever.
1:25:37
So the liaison role was created to as a as a point of accountability.
1:25:41
The reality on for us is we have a 103 older adult centers, and so, our senior directors share the portfolio.
1:25:49
1 is designated as our liaison and spends a lot of time, with our NYCHA partners here.
1:25:56
We do have a biweekly meet so practically speaking, we have biweekly meetings where issues that are, escalated to us and need to be resolved between the parties, some of the day to day things.
1:26:09
People will literally go into tickets all day.
1:26:12
I'm not on all the emails, but they are all happening right now Right.
1:26:16
Around emerging issues around, at for particular sites.
1:26:20
I'm sure the team is already looking into 2 of the cases that you flagged earlier during this session.
1:26:26
So the liaison is making sure that it's think of it as project management in some way across the different, program officers.
1:26:35
Our structure is such that we have our senior directors, then we have our, we have Anya, who oversees the entire older adult operation, and then we have associate program office, program officers, and we have a operations infrastructure around that.
1:26:50
That rolls up to me along with any if there are other issues that need to be integrated.
1:26:56
For example, we had a hearing recently on scams, right, in the aging committee and with the NYPD, the Public Safety Committee.
1:27:08
That, for example, our team, that is the, they're called the Elder Justice Crime Victims Group, for folks who are survivors of issues, their job was is to be take intake, folks who have, been victims of crime.
1:27:26
One of the things that became important is to do more education on the ground at older adult centers in general and some targeted ones with our, NYCHA facility.
1:27:35
So that's another example.
1:27:37
Thriving programs, response to scams, and other things, those are 2 concrete ones that we've put through our programs Yeah.
1:27:44
But the liaison exists, and it's Merlene Shallow.
Chris Banks
1:27:47
How was the, how does it what does that education look like?
1:27:50
Are these workshops?
Ryan Murray
1:27:53
Sure.
1:27:54
Yes.
1:27:54
There are workshops Workshops.
1:27:56
Okay.
1:27:56
That happen, where folks go out.
1:27:59
Might be an hour long workshop.
1:28:01
It could also is, over the last the holiday period, if anybody follows NYC aging, our social media had a ton of content in partnership with NYPD.
1:28:13
Our educating around things from the jewelry scam to the the grand grandparent scam or somebody's calling to say, send me money now because, I'm in trouble.
1:28:25
So there's a lot of education that happens whether it's on social media where some older many older adults are or it's proper use of social media tools, and how not to get in trouble.
1:28:35
But, on the ground, their workshops an hour 90 minutes, they're often done with the, older adult liaison as well and our team is directly doing that and we have providers who are in our portfolio who are also participants.
Chris Banks
1:28:49
Alright.
1:28:50
Thank you.
1:28:50
I'm gonna conclude in a few minutes.
1:28:52
And, when it comes to, policy improvement and future plans, what capital improvements are currently planned for the OACs on NYCHA campuses?
1:29:04
And, how long are these improvements expected to take?
1:29:08
And what is needed to streamline these projects?