Q&A
Outreach efforts for older adults in NYCHA developments
1:42:39
·
141 sec
Council Member Avilés expresses concern about the limited reach of older adult centers and inquires about NYCHA's outreach efforts to engage more seniors. NYCHA's representative discusses their current data collection methods and future plans for improved tracking.
- NYCHA is working on establishing a CRM system to better track interactions with residents
- There is a need for improved outreach mechanisms, especially post-pandemic
- NYCHA collaborates with community-based organizations to provide services to residents
Alexa Avilés
1:42:39
Got it.
1:42:40
So, 25% potentially being served by and others.
1:42:44
And others.
1:42:44
Because I'm sure the centers are very different.
1:42:47
So we have a long way to go.
1:42:49
How do we how do we assess, like, I I represent, the community of Red Hook.
1:42:55
I would love to know how many older adults we have in Red Hook and the mechanism to be able to touch base with them because we know a good number of seniors, certainly after the pandemic, never returned to the centers and are still some in instances homebound, some instances just kind of changed.
1:43:14
So, I'd love to know, like, what other outreach I mean, not outreach mechanisms, but what other efforts are being made to make sure that we meet a certain metric of of being able to get beyond kind of a baseline support, if that makes any sense.
1:43:34
So, how does how does NYCHA assess or is there a metric, let's say, per development that NYCHA is looking at in terms of how many touches it has with older adults?
Ukah Busgith
1:43:48
So, we have several programs that may touch households.
1:43:53
We don't have a mechanism for SAFE to capture all the touch points with NYCHA, with residents.
1:44:00
We're building towards that.
1:44:01
We are in the process of establishing a CRMED system.
1:44:05
Overall hauling all of NYCHA's systems into 1 and it could, eventually we can run a report where we have all the touch points with NYCHA residents.
1:44:14
For rider specifically, we can pull the data on the number of households that have a senior and then share that with you.
1:44:23
We proactively work with all the CBO stakeholders on the grounds to, provide services to the residents.
Alexa Avilés
1:44:30
Yeah.
1:44:30
I I'll wrap up, Chairs.
1:44:32
Yeah.
1:44:32
I'd I'm gonna follow-up with you offline, particularly on Redhook because we love our older adult center that's there, but we know it is literally scratching the surface, quite literally.
1:44:44
And there are so many other adults that are not connected.
1:44:48
And that center does not have the capacity to do canvassing and outreach.
1:44:53
I've never seen anyone doing canvassing and outreach for these kinds of services, so I I I'd love to dig in there more.
1:45:00
Just really quickly and and and speaking of Redhook and that older adult center, We're in a current situation when NYCHA decided to pull out all the the the gates that were surrounding the center.