Q&A
Call monitoring practices and statistics in DOC facilities
0:36:54
ยท
111 sec
Council Member Sandy Nurse inquires about call monitoring practices and statistics in DOC facilities. James Conroy from the Department of Correction provides details on the process and limitations of their monitoring system.
- Explanation that only 10-15% of all calls are monitored, typically targeted rather than randomized
- Clarification that monitoring is done by humans, not AI
- Discussion on the lack of specific data on how many monitored calls lead to prevention of security violations or crimes
- Explanation of the process for sharing information with district attorney's offices
Sandy Nurse
0:36:54
Okay.
0:36:55
Just a few more questions on the recording.
0:36:57
How, what what percentage of of calls are automatically reviewed by a human?
James Conroy
0:37:07
There's not necessarily an automatic review.
0:37:10
We we do have I don't wanna get too deep into our, you know, intelligent investigative techniques, but based on certain things that happen, intelligence, you you know, confidential informants, something that happens.
0:37:22
I we have, our analysis shows that only 10 to 15% of all the calls are monitored
Sandy Nurse
0:37:28
Okay.
James Conroy
0:37:28
At any time.
0:37:28
And usually, those are are not randomized.
0:37:31
They're targeted.
Sandy Nurse
0:37:32
And they're monitored by human beings versus, for example, AI.
0:37:36
Are you all using
James Conroy
0:37:37
We don't use AI.
0:37:38
Okay.
Sandy Nurse
0:37:41
And what what percentage of these, recorded, reviewed calls are leading to the prevention of a security violation or a crime?
James Conroy
0:37:52
I I don't have that breakdown.
0:37:54
I'd have to speak to our intelligence.
0:37:56
There there's varying things.
0:37:58
Right?
0:37:58
So so sometimes we just discover that, somebody could be planning an act of violence within the jails that's then doesn't happen because we take measures to prevent it.
0:38:07
Alternatively, it could be something criminal that we would share with the district attorney's offices.
0:38:13
But again, I I don't have a breakdown of what percentage result in some type of background.
Sandy Nurse
0:38:17
Follow-up.
0:38:18
We could have the the breakdown of, you know, what percentage of these calls have led to a successful intervention, and what percentage of those have been turned over to the district attorney's office.
James Conroy
0:38:31
Well, the district attorney's office usually will, return calls over in response to a subpoena.
0:38:36
So that that's usually the sharing mechanism for that.
0:38:39
Otherwise, it's it's not an ordinary, just automatic handing over unless there's specific criminal activity that's identified.