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Q&A
Cost comparison between in-house and outsourced commissary services
0:26:57
ยท
94 sec
Council Member Julie Won requests a cost comparison between the previous in-house commissary services and the current outsourced services provided by Keefe Group. Deputy Commissioner James Conroy explains why such a comparison is challenging.
- The previous system involved DOC purchasing items and using their own staff for services.
- The current contract with Keefe includes both products and services, including staff for packaging and distribution.
- Conroy states that a direct cost comparison is not possible due to the modernization and revamp of the entire system, including new features like tablet ordering.
Julie Won
0:26:57
And how much did commissary services cost the department of corrections before the 22 2022 emergency keep contract that outsourced the fulfillment of commissary orders?
0:27:08
And what is the current annual cost of commissary services to the department now?
0:27:12
We would like to see a comparison of internal in house as well as external with the contractor.
James Conroy
0:27:18
I I am not sure that the the actual we're ability to make a comparison.
0:27:23
Right?
0:27:24
Because what we did with the previous commissary, system was that we we purchased items.
0:27:30
Right?
0:27:30
We purchased products, and then we had our own staff do the services.
0:27:36
What is now provided within the commissary contract is actually the services and the products.
0:27:43
So we the, Keefe does send commissary staff to the, facilities, and they package the items they sort the items they process the orders They bring them to the housing areas and then they they also, check We have a system where the the person to custody could check their items in a clear bag check off a receipt.
0:28:07
So it's not really I'm not really able to do a cost comparison before the the previous processes and what we've done under Keith because it's a complete modern modernization and revamp.
0:28:17
For instance, even now they could order with the through the tablets, which we'll talk about.
0:28:21
We didn't have that Certainly.
0:28:22
Before.
0:28:22
It was a whole different Mhmm.
0:28:23
System that required transport of the persons in custody to, you know, a commissary area.
0:28:28
It it's it's really not a comparison that we're able to do.