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Q&A

Council member inquires about the tablet issue resolution process

0:43:02

·

55 sec

Council Member Mercedes Narcisse asks about how issues with assigned tablets are addressed. Deputy Commissioner Nell McCarty explains the multiple ways inmates can report and resolve tablet issues.

Inmates can submit inquiries directly through their tablets
There are hotlines available for the division of programs
Social service staff and program counselors visit housing areas regularly
Formal grievances can be submitted through the department's grievance process or by calling 311

Mercedes Narcisse

0:43:02

If a person is in custody, has an issue with their assigned tablet, how is that addressed?

Nell McCarty

0:43:09

Thank you.

0:43:10

There's actually multiple ways.

0:43:11

So there is a way for them to submit an inquiry through their tablet directly.

0:43:15

But if the tablet, issue that they're having is one that it's, you know, not operational, there are then, again, further further options.

0:43:23

There are hotlines that they can call for the division of programs.

0:43:26

We also do have, social service staff and program counselors who visit housing areas, at varying cadences weekly, for sure, sometimes in most cases daily.

0:43:37

And And so they would have an opportunity to speak to that staff personnel, provide their complaint, and then that complaint would be provided directly to the tablet staff.

0:43:46

They can also submit a formal grievance, through the department's grievance process or through calling 311.

0:43:53

So that would be collected and gathered as well.

0:43:56

Mhmm.

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