Q&A
Discrepancy between DOC and comptroller's views on grievances
1:19:31
ยท
78 sec
Council Member Julie Won questions the discrepancy between DOC's perspective on commissary-related grievances and the comptroller's findings, which led to the denial of the Keefe Group contract registration.
- Won asks about the consistently high number of grievances related to commissary since Keefe Group took over operations.
- James Conroy states he doesn't know what data the controller is using but asserts that DOC's data shows only 0.06% of all orders result in some type of grievance or complaint.
- Conroy maintains that this percentage is very low and doesn't warrant significant concern.
- Won expresses that even 56 expired items being sold is problematic, as it erodes trust and forces inmates to check every item they purchase for expiration.
Julie Won
1:19:31
It's also very concerning to me that there seems to be contradictory thoughts or opinions from DOC versus what the controller has seen and what inmates are seeing.
1:19:41
Can you help me understand what do you attribute to the consistently high number or share of grievances related to commissary since Kyiv Group took over the operations, and why there seems to be a different understanding of what you see as a very minute amount of grievances and what the comptroller sees as a very significant amount of grievances that it even warrants him not allowing the contract to be registered in the first place?
James Conroy
1:20:06
I I don't know what data the controller is using regarding grievances or complaints reg regarding Kief.
1:20:12
I just know what our specific data shows and that I think it's 0.06% of all orders result in some type of grievance or complaint.
1:20:26
So I have oh, just above a half a percentage.
1:20:28
So I I can't comment on what the controller has seen, but this is what our on-site specific data that we look at shows.
Julie Won
1:20:37
Okay.
1:20:37
I think even 56 expired items being sold is not okay, because now you have lost the trust of your consumers where they will now have to check every single item that they purchase to make sure it's not expired.