Q&A
Discussion on resources needed for consumer complaint mediation
0:40:06
ยท
70 sec
Council Member Menin expresses concern about the decrease in mediated complaints and inquires about potential resource needs, while DCWP representatives respond cautiously.
- Council Member suggests the decrease might be due to insufficient staff resources
- DCWP representatives state it's premature to attribute the decrease to resource issues
- DCWP is analyzing complaint trends to understand the reasons for the decrease
- Current mediated complaint numbers (around 2,200) compared to previous years (over 3,000 in 2016)
Julie Menin
0:40:06
Okay.
0:40:07
And, look, the portal is great.
0:40:08
I still remain concerned, though, about the mediation numbers.
0:40:12
And I guess the question, which I always go back to, is resources.
0:40:16
Is would you attribute that to the agency needing more staff?
0:40:21
Because you're being asked, as I've said, again and again, to do all the time more with less.
Carlos Ortiz
0:40:35
Yeah.
0:40:35
I think, no.
0:40:37
I I I know you are a passionate advocate for this agency, and I appreciate the the resources question in this aspect.
0:40:43
I I I I think it'd be premature for us to say right now if this is a resource question.
0:40:47
I think we are tackling ourselves to to make sure we understand, this kind of, these complaint trends and how we can get mediated complaints up to, previous levels.
0:41:00
I think, I think a number I saw, was around there were 3,000 plus mediated complaints, in 2016.
0:41:07
I think right now we're in 2,000, 200 about.
0:41:11
To me to me, I think I really wanna understand what what brought us down there before saying if we needed more resources or not.