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Q&A
DVS's advocacy role and handling of veteran complaints
1:00:36
·
91 sec
Council Member Holden inquires about DVS's advocacy role and how they handle issues such as conditions at transitional housing sites. Commissioner Hendon explains that DVS is not an advocacy organization but assists veterans by connecting them with appropriate agencies and providing information about oversight authorities.
- DVS is tasked with assisting and informing veteran and military families in areas such as healthcare, housing, benefits, culture, education, and employment
- When veterans have complaints, DVS connects them with relevant agencies and provides information about council oversight and inspector general contacts
- DVS emphasizes transparency by informing veterans about complaint channels, even for issues related to DVS itself