Q&A
Staffing requirements for processing payments efficiently
2:13:16
ยท
82 sec
Council Member Rita Joseph inquires about the staffing requirements for efficient payment processing in the Department of Education. Deputy Chancellor Simone Hawkins provides details on current staffing levels and ideal staffing numbers.
- It takes about 4-5 staff to process payments on average
- Current staff carry a caseload of around 60 each
- The ideal staffing level would be about 60 staff members
- Currently, there are only 28 analysts, less than half of the ideal number
Rita Joseph
2:13:16
How many staff does it take to process payments?
Simone Hawkins
2:13:22
On average about four to five staff to process payments.
Rita Joseph
2:13:26
So now you have a vacancy, how many each of your staffers what's the caseload that they carry now?
Simone Hawkins
2:13:31
They carry around sixty sixty And
Rita Joseph
2:13:40
you said your your head count to make sure that the system would run efficiently is what?
2:13:45
What would you need?
Simone Hawkins
2:13:46
Yeah.
2:13:46
We would need about I believe 60 staff.
Rita Joseph
2:13:51
And you're currently at
Simone Hawkins
2:13:51
what?
2:13:53
We are at 30 let me confirm that right now because what I'm also I have in front of my mind is the actual headcount that we have.
2:14:22
Sorry chair, trying to confirm the numbers for you.
2:14:26
Oh, we have 28 analysts currently.
Rita Joseph
2:14:28
How many?
2:14:29
28.
2:14:30
And you need how many?
2:14:31
60?
2:14:31
We would 60 would be ideal.
2:14:34
So providers are gonna be waiting a long time y'all.