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Q&A
Transition plan for former GRC clients and background on GRC operations
0:18:56
·
3 min
Commissioner Cortés-Vázquez provides a detailed explanation of the GRC's closure, including staffing, utilization rates, and the transition plan for former clients.
- The GRC had six staff members at the time of closure.
- Low utilization rates were observed, with only 52 out of 295 clients identified as caregivers in 2023.
- All clients received personal calls and were referred to existing caregiving programs with a focus on kinship care.
Crystal Hudson
0:18:56
Okay.
0:18:57
Thank you.
0:18:59
And what was the transition plan for former GRC clients and how did NYC Aging communicate this transition to caregivers who relied on GRC services?
UNKNOWN
0:19:11
I'm gonna give you a little more than
Lorraine Cortés-Vázquez
0:19:14
little more background for that.
0:19:15
Right?
0:19:15
Okay.
0:19:15
So when when
Crystal Hudson
0:19:16
We always appreciate more background.
Lorraine Cortés-Vázquez
0:19:18
Yeah.
0:19:19
So when when we were looking at this program, had six staff people working in the GRC program at as a time of its closure.
0:19:31
And they fell under these titles called community associate, capacity building and learning coordinator, and community advocate.
0:19:40
And what we have found was when we were looking at that, that at that time there was a very low utilization rate.
0:19:47
I know I'm going ahead and answering some of your other questions.
0:19:50
So but there was a low utilization rate.
0:19:53
And what we did was we couldn't understand the why, right, given given the fact that it was a very broad geographic area.
0:20:03
And and yet we had low utilization.
0:20:09
So when what we looked at in '20 in in '23 provided information and assistance to 295 clients.
0:20:20
And then when we did intake, learned that fifty two of those were care caregivers associated with these clients.
Crystal Hudson
0:20:30
Sorry.
0:20:30
Can you just repeat that?
0:20:31
295 participants
Lorraine Cortés-Vázquez
0:20:34
Received information and referral.
0:20:38
Alright?
0:20:40
And then we learned through intake that 52 were known care known care receivers associated with these clients.
0:20:47
Right?
0:20:52
And it was that kind of level of then that made us inquire more and start collecting more data.
0:21:00
So we kept looking at who were actual care recipients and caregivers, who was kinship care.
0:21:06
In the last six months of the program that we identified, there were 94 participants, seven of which were identified as caregiver.
0:21:16
It was an incredible amount of resources for that minimal impact.
0:21:22
And we started looking at how best to have greater impact and and also provide services.
0:21:31
So what we did was we took all of the clients, all of the clients received calls, personal calls, and then we started setting up services and cross trained people in the caregiving program to be trained to start giving services for kinship care also.
0:21:50
We then took all of the clients and then referred them to our existing caregiving programs with a focus on kinship care.