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Q&A
Implementation and effectiveness of QR code surveys for food feedback
1:02:13
ยท
3 min
Council Member Julie Won inquires about the implementation and effectiveness of QR code surveys for food feedback in shelters, focusing on data collection and transparency.
- Questions raised about where QR code surveys have been rolled out and how many people have taken them
- Concerns about how the information is being aggregated and disaggregated by agency and vendor
- Discussion on making the feedback data public to identify problematic vendors
- Kate MacKenzie acknowledges the need to develop ways to share and interpret the feedback data effectively
Julie Won
1:02:13
In the millions and millions millions of dollars for the same bad actor.
1:02:18
I want to acknowledge we've been joined by council member nurse, council member Salamanca and council member Brewer.
1:02:24
So if you could give me a clear answer.
1:02:25
So help me understand the QR code surveys.
1:02:30
Where have they been rolled out?
1:02:31
How many people have taken the survey so far?
1:02:33
How is this information being aggregated, disaggregated by agency and then by the vendor itself, as well as how is this becoming public so that we can have a public understanding of who the bad actors are?
1:02:44
And I also want to point out I love the idea that you shared, executive director of the vendor performance and the shelter quarterly shelter repair squad scorecard, but it is I I would like to have it pulled up.
1:02:59
I'm not sure if we're able to.
1:03:00
I want the public to see that there is no real scorecard pointing out for food.
1:03:07
It's only by agency such as DOHMH.
1:03:10
DOHMH does not actually show us the data that the food quality is bad.
1:03:16
It breaks it down by DOB, HPD, FDNY, and DOHMH.
1:03:21
That is not gonna do justice for us to have insight on how their scorecard is or their evaluations for food itself.
1:03:28
In addition to that, for the food evaluations, this is done by shelter site, which I understand because food people the food is through a subcontractor, but we also need to be able to see an aggregated view per food vendor because it's clear that these food vendors who have a monopoly over these subcontracts for millions of dollars, whether it's Regina's, Whitson's, or Riviera's, that they have continued to have food complaints and they continue to get multi year contracts for millions of dollars, but we need to be able to see across sites what the food quality is.
Kate MacKenzie
1:04:02
Yeah, thank you.
1:04:04
So I'm gonna defer on the routines, the the scorecard which is the reflection of the routine site review inspections to my DHS colleagues.
1:04:14
I will share, you know, the this is while it is great that we have started the process of requiring feedback across all city agencies.
1:04:24
This the first step was actually creating the mechanism to do it.
1:04:28
So now, and hopefully with your partnership, we'll be able to figure out the ways in which we we can share and should share that information.
1:04:36
And I'll say, and I know you have kids too, then so it's like, you know, we've got to discern between the likes of like, you know, I like this, I don't like that, and the things that we can actually do something about, like the temperature was off, the smell was off.
1:04:53
Some of these things are like we need to really dig into the the substance of the feedback so that we can take corrective action as warranted at the vendor level.
1:05:03
So again, in partnership, I think sharing what we are now for the first time required to seek that agency feedback, we agree we need to figure out a way to communicate that in ways that are helpful and productive to rectifying the system.
1:05:19
But as you pointed out on the scorecard, I'm gonna defer that to my colleagues.
Jill Berry
1:05:35
That screen.
Julie Won
1:05:37
This is your first time seeing the scorecard?
Jill Berry
1:05:45
It is not my first time seeing the scorecard, but I think I'm gonna have to get back to you on the specifics of the scorecard.