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Q&A
Statistics on food-related complaints in shelters
1:11:54
·
65 sec
Council Member Amanda Farías inquires about statistics on food-related complaints in shelters.
- In calendar year 2024, there were approximately 1,479 complaints about food and meals
- Questions raised about the rate of complaints per month or week
- Discussion on the adequacy of staffing and investigative response to these complaints
- Jill Berry mentions not having immediate data on response times for each complaint
Amanda Farías
1:11:54
another question.
1:11:54
Sorry.
1:11:55
Right before we jump into members, Sorry, looking over a bunch of different items.
1:12:00
Do we have how many complaints are coming in to you folks?
1:12:04
Like either the rate of complaints a month or the actual number of complaints that come in and then how many get investigated, how quickly?
1:12:13
Like do we know can we talk more about that process because I feel like we're kind of there's an omission of numbers or that we're missing kind of hitting the point of like are we seeing maybe it's just 10 complaints a month or quarterly or are we seeing 10 complaints a week and is there an inadequacy there of having the appropriate staffing or the investigative response?
1:12:34
Can someone on the team talk a little bit about what that looks like?
Jill Berry
1:12:38
Yeah so in calendar year 2024 we had fourteen seventy nine complaints about food and meals.
1:12:47
I can talk a little bit, I don't have any data with me on how long it took to respond to each one of those complaints.
Amanda Farías
1:12:54
Do have standard?
1:12:56
Are we supposed to respond to something in fourteen days, thirty days?