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Q&A
Authority to replace PACT property managers by NYCHA, developers, or residents
2:59:16
ยท
99 sec
Council Member Banks questions the authority to replace PACT property managers, exploring whether NYCHA, developers, or residents can initiate such changes. Jonathan Gouveia from NYCHA provides insights into the process and decision-making involved.
- NYCHA can initiate replacement of a PACT property manager without approval from the PACT developer.
- Residents can also initiate a replacement through feedback to NYCHA.
- NYCHA actively monitors properties and works towards resolution before considering replacement, as it can be disruptive.
Chris Banks
2:59:16
Okay.
2:59:17
Could NYCHA initiate a replacement of a PAC property manager on its own without approval from the PAC developer?
Jonathan Gouveia
2:59:27
Yes.
Chris Banks
2:59:30
Could residents initiate a replacement on their own?
Jonathan Gouveia
2:59:36
Again, yes.
2:59:37
We respond to feedback from our residents.
Chris Banks
2:59:40
You respond.
2:59:41
So, if the residents came and said, this particular management company, this owner has to go and they can if they did it through petition, they did it through a vote, or some type of resolution that reflected the will of the majority of the residents, would that be enough to remove an owner or a management company?
Jonathan Gouveia
3:00:04
I mean, we don't wait for those types of issues to crop up.
3:00:09
We are monitoring these properties on a day to day basis.
3:00:12
Again, within the real estate team, the asset management part of the real estate team, within the compliance group, within leased housing, there's a lot of eyes on these projects.
3:00:21
So we already have a sense of what's going on and whether things are working as optimally as we would like.
3:00:25
So there's not a surprise.
3:00:27
There's not a surprise with Hope Gardens.
3:00:28
There wasn't a surprise with the Manhattan bundle.
3:00:31
And we try to work to resolution with the existing teams because replacing a partner is disruptive.
3:00:37
So we hope that there can be some corrective action.
3:00:40
If all parties eventually decide that there's no path forward, then we will work to remove.
3:00:44
So again, I don't see a world where we don't know anything about it and then the residents come with a petition.
3:00:50
We are actively hearing things from residents on a day to day basis.
3:00:55
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