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Q&A
Complaint procedures for PACT developments
1:12:51
ยท
90 sec
Council Member Chris Banks inquires about complaint procedures for residents in PACT (Permanent Affordability Commitment Together) developments.
- Residents of PACT developments should report repair issues to their management office or use 311.
- For Section 8 subsidy issues, residents can call the Customer Contact Center (CCC).
- During conversion, residents are informed about the changes in complaint procedures.
- The new system under PACT is presented as an improvement over the previous NYCHA call center.
Chris Banks
1:12:51
Okay.
1:12:51
Thank you.
1:12:52
Can residents of the PAC developments call the customer contact center to report issues or request repairs?
Brian Honan
1:13:08
So for repair issues, the residents should go to the management office.
1:13:15
They also could go to 311, impact developments.
1:13:19
If they have section eight issues, the issues with their subsidy, they can call the CCC, and there is a whole unit there that deals with section eight issues.
Chris Banks
1:13:31
Okay.
1:13:34
When there's a conversion that is taking place, are residents informed of this prior to the conversion?
Brian Honan
1:13:43
It is something that often comes up because one of the biggest questions during conversion is what is the difference between the two programs?
1:13:53
Correct.
1:13:54
So, people ask, you know, do I still call the contact center?
1:13:58
Will I still have the same management?
1:14:00
Will I, you know, and people want to know the difference.
1:14:03
So, is one of the differences in the two programs.
1:14:06
You will not be calling the call center, which I know a lot of people complain about.
1:14:10
You'll now have the ability to call a new system, whatever the system that particular management company has.
1:14:18
And, in addition, you could also call 311.