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AGENCY TESTIMONY
Digital tools for NYCHA resident engagement
0:50:14
ยท
23 sec
Sohoni outlines the digital tools NYCHA has implemented to enhance resident engagement and provide easy access to information and services.
- Describes the My NYCHA app for creating work orders, checking ticket status, and accessing outage information
- Highlights the self-service portal for public housing residents to complete annual recertifications and request transfers
- Mentions separate portals for Section 8 participants and landlords
Arvind Sohoni
0:50:14
We've also used the My NYCHA app to connect residents with a wealth of personalized information at their fingertips.
0:50:18
In the app, residents can create new work orders, check the status of existing tickets, and find information on service outages.
0:50:26
Our self-service portal enables public housing residents to complete their annual recertifications, request transfers, and more.
0:50:32
Section eight participants and landlords can also access a range of functions through their respective portals.