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Q&A
Feedback on NYCHA's capital projects and needs tracker
1:09:38
ยท
104 sec
Council Member Banks inquires about resident feedback on NYCHA's new capital projects and needs tracker launched in 2024.
- NYCHA official Shaan Mavani explains that the current tracker is version 2, developed based on feedback from the first version.
- Resident input was sought through public surveys, focus groups with resident leaders, and presentations to resident committees.
- The development process included engagement with groups such as the resident roundtable and the CAC (Community Advisory Committee).
- NYCHA emphasizes its efforts to incorporate resident feedback into the design and functionality of the tracker.
- The discussion highlights NYCHA's attempts to improve transparency and resident engagement in capital project planning and execution.
Chris Banks
1:09:38
Okay.
1:09:40
I beg to disagree, but that that's your testimony.
1:09:46
Does NYCHA perform any follow-up with the new property manager to verify whether they have all the work orders or service request information for the did that already?
1:09:55
Let's go to the next question.
1:09:57
In 2024, NYCHA launched a new version of its capital projects and needs tracker, which allows residents to see biweekly updates on building renovations.
1:10:10
Has NYCHA received feedback from residents about the usefulness of this tracker?
Shaan Mavani
1:10:19
Thank you for the question, Chair Banks.
1:10:20
So this tracker is a version two of the tracker.
1:10:25
We had released an earlier one about a year and a half before that.
1:10:28
In the development of both trackers, we did seek input from residents and from resident leaders.
1:10:35
In particular, when the first tracker was up, we put up a public survey so that anybody who was using that tracker could immediately provide feedback on what they wanted to see improved in that tracker.
1:10:46
And on the basis of that feedback we got from residents as well as other public folks and through focus groups where we met with resident leaders to ask them for their feedback and their needs, we designed that second tracker and then launched it.
1:11:00
So, there are a number of resident, committees that NYCHA also works with.
1:11:05
The resident roundtable, the CAC where we have regular engagement with different groups of residents to input on NYCHA initiatives.
1:11:13
We took the tracker designs to those groups and sought resident feedback there and also incorporated that in what we finally built out.
Chris Banks
1:11:21
Okay.
1:11:21
Thank you.
1:11:22
When it comes to complaints and code violations, by what methods can residents file complaints or service requests with NYCHA?