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Q&A
Implementation of resident rating system for vendors
0:58:36
·
118 sec
Council Member Banks presses NYCHA officials on their plans to implement a recommendation allowing residents to rate vendors and view other residents' reviews.
- NYCHA admits there is no immediate plan to implement the recommendation.
- The council member expresses frustration at the lack of prioritization of this issue.
- NYCHA officials are unable to provide a specific date for implementation but agree to follow up with more information.
- The exchange highlights the tension between NYCHA's stated priorities and the council's expectations for resident feedback mechanisms.
Chris Banks
0:58:36
Right.
0:58:36
The that as of November 2024 report recommended that NYCHA provide residents an opportunity to rate the vendors and view other residents' reviews, does NYCHA plan to implement that recommendation?
0:59:02
Why is it taking so long?
0:59:11
what's the holdup?
0:59:17
why is that why is that not a priority?
0:59:25
it's not.
0:59:25
the
0:59:26
Because we're not seeing a process put in place to hear from the tenants as to the service that they're getting or the lack thereof service they're
0:59:36
I don't want you to appreciate it.
0:59:37
We we we We got it.
0:59:38
We wanna see something put in place.
0:59:55
let me ask you a more pointed question.
0:59:59
By what date do you plan to commit to implementing the recommendation?
1:00:06
Give us a I
1:00:12
on Well, if you can get that date back to us by tomorrow or hopefully by the end of this week, we'd greatly appreciate it.
1:00:17
Sure.
1:00:17
Because it seems like we have to force you to prioritize this concern, and that shouldn't be.
1:00:32
Did you want to say something?
1:00:34
Yes.
1:00:34
Go
Arvind Sohoni
0:58:56
There's no immediate plan.
0:58:57
That has been under consideration for a while since that came up, but it's not been it's not sort of imminent right now.
0:59:03
Well, I think we have to sort of put it into our existing standard procedures and process.
0:59:07
We're not against that suggestion necessarily, but it's just What's
0:59:14
It's it's sort of under consideration.
0:59:15
I'm not saying that there's a
0:59:21
Well, think that I think that it is.
0:59:23
I think the the response to
0:59:24
Obviously,
0:59:34
I appreciate that council member.
0:59:35
So so one thing I'll say to this.
0:59:41
Given the the new procedure after February of of twenty four with the the bribery issues, We didn't wanna load too many things at once.
0:59:49
Again, we're happy to prioritize this as a next step.
0:59:53
But, again, we're happy to take that feedback and and Well, then
1:00:07
can't give you a date today because it's not my team that would do it, but we're happy to give you a date
1:00:23
Sure.
1:00:24
And one thing I will note, I'm talking about the operations side of things.
1:00:26
I know we've got some capital programs that are different on this that I also wanna have our capital team just mention quickly.