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Q&A
Implementation of resident rating system for vendors
0:58:36
ยท
118 sec
Council Member Banks presses NYCHA officials on their plans to implement a recommendation allowing residents to rate vendors and view other residents' reviews.
- NYCHA admits there is no immediate plan to implement the recommendation.
- The council member expresses frustration at the lack of prioritization of this issue.
- NYCHA officials are unable to provide a specific date for implementation but agree to follow up with more information.
- The exchange highlights the tension between NYCHA's stated priorities and the council's expectations for resident feedback mechanisms.
Chris Banks
0:58:36
Right.
0:58:36
The that as of November 2024 report recommended that NYCHA provide residents an opportunity to rate the vendors and view other residents' reviews, does NYCHA plan to implement that recommendation?
Arvind Sohoni
0:58:56
There's no immediate plan.
0:58:57
That has been under consideration for a while since that came up, but it's not been it's not sort of imminent right now.
Chris Banks
0:59:02
Why is it taking so long?
Arvind Sohoni
0:59:03
Well, I think we have to sort of put it into our existing standard procedures and process.
0:59:07
We're not against that suggestion necessarily, but it's just What's
Chris Banks
0:59:11
what's the holdup?
Arvind Sohoni
0:59:14
It's it's sort of under consideration.
0:59:15
I'm not saying that there's a
Chris Banks
0:59:17
why is that why is that not a priority?
Arvind Sohoni
0:59:21
Well, think that I think that it is.
0:59:23
I think the the response to
Chris Banks
0:59:25
the
Arvind Sohoni
0:59:24
Obviously,
Chris Banks
0:59:25
it's not.
0:59:26
Because we're not seeing a process put in place to hear from the tenants as to the service that they're getting or the lack thereof service they're
Arvind Sohoni
0:59:34
I appreciate that council member.
0:59:35
So so one thing I'll say to this.
Chris Banks
0:59:36
I don't want you to appreciate it.
0:59:37
We we we We got it.
0:59:38
We wanna see something put in place.
Arvind Sohoni
0:59:41
Given the the new procedure after February of of twenty four with the the bribery issues, We didn't wanna load too many things at once.
0:59:49
Again, we're happy to prioritize this as a next step.
0:59:53
But, again, we're happy to take that feedback and and Well, then
Chris Banks
0:59:55
let me ask you a more pointed question.
0:59:59
By what date do you plan to commit to implementing the recommendation?
1:00:06
Give us a I
Arvind Sohoni
1:00:07
can't give you a date today because it's not my team that would do it, but we're happy to give you a date
Chris Banks
1:00:12
on Well, if you can get that date back to us by tomorrow or hopefully by the end of this week, we'd greatly appreciate it.
1:00:17
Sure.
1:00:17
Because it seems like we have to force you to prioritize this concern, and that shouldn't be.
Arvind Sohoni
1:00:23
Sure.
1:00:24
And one thing I will note, I'm talking about the operations side of things.
1:00:26
I know we've got some capital programs that are different on this that I also wanna have our capital team just mention quickly.
Chris Banks
1:00:32
Did you want to say something?
1:00:34
Yes.
1:00:34
Go
UNKNOWN
1:00:34
ahead.