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Q&A
NYCHA customer contact center walk-in centers
1:15:12
ยท
82 sec
Council Member Chris Banks inquires about NYCHA's customer contact center walk-in centers and their policies.
- NYCHA currently operates two walk-in centers: one on Atlantic Avenue and one on Water Street in The Bronx.
- Since COVID, the centers prefer appointments and may turn away residents without prior appointments if the day is fully booked.
- There is no clear communication or website warning residents about this limitation.
- NYCHA officials commit to raising concerns about the appointment-only policy with leadership.
Chris Banks
1:15:12
Alright.
1:15:12
How many customer contact center, walk in centers does NYCHA currently operate?
Brian Honan
1:15:20
Two.
1:15:21
We we have two.
1:15:22
We have one in Atlantic Avenue and one in Water Street in The Bronx.
Chris Banks
1:15:26
Alright.
1:15:27
Does NYCHA turn away residents who don't who do not have a prior appointment?
Brian Honan
1:15:33
It is since COVID, we we our preferred method is for appointments.
1:15:40
And if if if the day is booked, we will turn residents away if the if if everybody else has an appointment.
1:15:47
Yes.
Chris Banks
1:15:48
Is there a website or any formal communication that warns residents of this limitation?
Brian Honan
1:15:55
I'm not aware.
Chris Banks
1:15:57
You're not aware?
1:15:58
I'm not aware.
1:15:59
No.
1:16:01
Can you commit to changing the name or posting the certifications of residents that can't afford that have traveling issues?
1:16:09
Hold on.
1:16:10
Let me go back and get my question together.
1:16:12
Can you commit to changing the name or posting a certification so that residents can avoid traveling to a center just to be turned away?
Brian Honan
1:16:24
I commit to raising it.
1:16:26
It is something that I've heard not only from you, council member, but from other advocates.
1:16:30
And, I I will speak to leadership about it.