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Q&A
NYCHA's capital project management and quality control processes
1:00:34
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Shaan Mavani, NYCHA's Chief Asset and Capital Management Officer, testifies about the agency's processes for managing and ensuring quality in capital projects.
- Daily monitoring of work quality is conducted for larger capital contracts, including photos and on-site inspections.
- Approximately 4,000 independent quality inspections are performed annually across projects.
- A quality punch list process is used at the end of projects, sometimes involving resident leaders.
- NYCHA is working with the Citywide Council of Tenant Leader Presidents to design surveys for feedback on capital projects.
- The testimony aims to demonstrate NYCHA's commitment to quality control and resident involvement in capital improvements.
UNKNOWN
1:00:34
ahead.
1:00:34
Sorry.
1:00:35
Before you begin, can I just give you the oath first?
1:00:38
If you could raise your right hand, please.
1:00:40
Do you affirm to tell the truth, the whole truth, and nothing but the truth before this committee and to respond honestly to council member questions?
Shaan Mavani
1:00:47
Yes, I do.
Karen Blondel
1:00:47
And if you
UNKNOWN
1:00:48
could state your name and title
Gillian Connell
1:00:49
for the record too, please.
Shaan Mavani
1:00:50
My name is Sean Movani.
1:00:51
I'm chief asset and capital management officer at NYCHA.
1:00:54
I just wanted to supplement, the answer that, my colleague has provided.
1:00:59
I think the report that you referred to, Chair Banks, looked at both contractors that are doing smaller scale repairs, as Arvind mentioned, in apartment work, tiles, painting, things like that, as well as large capital contractors.
1:01:13
So on both of your questions, for any type of larger capital contracts, we have daily monitoring of quality of work, photos, things like that that are done on these contracts through construction management teams that are out there at the site.
1:01:28
We review quality throughout the project.
1:01:31
We also do independent quality inspections.
1:01:33
We do about 4,000 of those a year across all of our projects.
1:01:37
And at the end of the projects we go through a quality punch list process where we look through the work.
1:01:42
Many of those can involve the resident leader joining that walk through to assess quality and then to sign off what additional quality work needs to be done to finalize the project.
1:01:51
On the second part of your question, we're actually currently working with the citywide council of tenant leader presidents to design a survey or a set of surveys that would be done during capital projects to get feedback from the resident leadership of that property, how they feel about the engagement, the vendor work, our team's engagement with them and coordination, etcetera.
1:02:11
And hoping to roll that out, during the second quarter of this year after we receive the input from the CCOP and other stakeholders on that.
1:02:18
So on that part of the portfolio where we're spending a large amount of our funding to make renovations to the property, we are moving forward with, those recommendations.
1:02:26
And in fact, these efforts have been in play for some time.
Chris Banks
1:02:29
So your testimony today is that residents are informed about NYCHA's process for selecting contractors?
Shaan Mavani
1:02:37
Sorry.
1:02:38
Could you repeat that?
Chris Banks
1:02:39
I said your testimony today is that residents from NYCHA are informed about us when they are selecting of contractors.
Shaan Mavani
1:02:49
Yes.
1:02:49
So for the area that over I oversee, which again is the capital projects section nine work that's grant funded, yes, after we work through the design with resident input, we then update them after we go through the procurement process and the selection of the contractor as well.
Chris Banks
1:03:05
Okay.