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AGENCY TESTIMONY
PACT program transparency and resident involvement
0:50:38
ยท
87 sec
Sohoni explains how transparency and resident engagement are fundamental to the success of the PACT program, detailing the various ways residents are involved in the process.
- Emphasizes resident involvement in every step of the PACT planning process, including selection of development teams
- Describes coordination with resident leaders for information sharing and answering questions
- Highlights the availability of third-party advisers and free legal assistance for residents
- Mentions the creation of detailed community plans and the PACT dashboard for tracking performance metrics
Arvind Sohoni
0:50:38
We also believe that transparency and resident engagement are fundamental to the success of our PACT program, which has improved the physical conditions and quality of life for thousands of residents.
0:50:48
Residents are not only involved in every step of the PACT planning process, but also help lead the selection of development teams.
0:50:54
They also prioritize investments and work closely with our PAC partners after conversion.
0:50:58
During the planning process, we coordinate with resident leaders to share information, keep residents informed, and answer any questions about the process.
0:51:05
With these leaders, we host regular meetings and conduct tabling, office hours, open houses, info sessions, and workshops.
0:51:12
A packed resource team also supports resident leaders by connecting them to trusted third party advisers, and free legal assistance is available through a packed hotline operated by the Legal Aid Society.
0:51:23
Resident committees have now selected 21 partner teams.
0:51:26
This includes developers, general contractors, property managers, and social service providers who will elevate our residents' quality of life and address community priorities.
0:51:35
In the past four years, resident leaders across 76 developments have selected PAC partner teams to provide their communities with tailored investments through the program.
0:51:44
Together, our partners and residents are creating detailed community plans to capture their decision making during the predevelopment process.
0:51:51
As mentioned, the PACT dashboard provides unprecedented level of insight into the PACT program.
0:51:57
It is easily accessible from our website, tracks and displays performance metrics on maintenance and repairs, tenancy, construction, and resident hiring.