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Transparency issues in NYCHA housing conditions and maintenance practices
0:02:44
ยท
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Councilman Banks highlights significant transparency problems in NYCHA's handling of housing conditions and maintenance. He points out that residents struggle to access clear and up-to-date information about repairs, violations, and improvements in their buildings.
- Work orders are often marked as completed when repairs are unfinished
- There is little visibility into NYCHA's criteria for prioritizing maintenance requests
- The process for selecting contractors for repairs lacks transparency
- The council hopes NYCHA will commit to making this information more accessible to residents
Chris Banks
0:02:44
One of the most pressing areas where NYCHA lacks transparency is housing conditions and maintenance.
0:02:51
We've heard that residents struggle to access clear and up to date information about the status of repairs, outstanding code violations, long term capital improvements in their buildings, and too often, work orders are marked as completed when repairs are still unfinished.
0:03:11
And there is little visibility into the criteria considered by NYCHA when it prioritizes maintenance re requests or selects contractors to complete repairs.
0:03:23
At this hearing, we hope that NYCHA can shed light on these processes and commit to making that information more accessible to residents moving forward.