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Q&A
MOIA's rapid response outreach and hotline operations
1:45:00
·
105 sec
Chair Alexa Avilés inquires about MOIA's model for rapid response outreach and the operations of their hotline. MOIA officials provide details on the hotline's hours and discuss potential limitations.
- The MOIA immigration legal support hotline operates Monday through Friday, 9 AM to 6 PM
- The Ask MOIA hotline operates Monday through Friday, 9 AM to 5 PM
- Concerns are raised about the limited hours of operation, especially for detentions occurring outside these hours
- MOIA partners with Catholic Charities to manage responses to calls outside of regular hotline hours
- Ongoing discussions are taking place about potentially expanding the hotline's hours of operation
Alexa Avilés
1:45:00
No.
1:45:00
Thank you.
1:45:00
I know we requested information and have, in the meantime, just put out our own, but we're gonna be getting it sometime soon.
1:45:08
So thank you for that.
1:45:09
In terms of can you describe Moya's model for rapid response outreach?
1:45:16
And you mentioned the hotline.
1:45:18
And can you clarify the hours of operation for for the hotline?
Jasniya Sanchez
1:45:27
So the Moya immigration legal support hotline operates Monday through Friday, nine to six at this point in time.
1:45:37
We also have the Ask Moya hotline.
1:45:42
That is the hotline that is operated by our office, and, you know, we have staff that answers calls Monday through Friday, nine to five, and we also have emails that come in through that through that line of inquiry.
Alexa Avilés
1:45:57
So if you're detained at seven, good luck.
1:46:03
What what do people do who are detained at 4AM, detained at 7PM, detained at 8PM?
Manuel Castro
1:46:13
The our
Alexa Avilés
1:46:16
What do their families do?
Manuel Castro
1:46:17
Our partners at Catholic Charities who manage our immigration legal service hotline have created a system to be able to respond to calls that happen during hours of that they're not operating our hotline.
1:46:33
Again, we're in ongoing conversations about, you know, whether the times of that this hotline are is available should be expanded, and these are ongoing conversations.