Council Member Stevens inquires about the volume and handling of 311 calls related to the Department of Correction. Bureau Chief Sherrieann Rembert provides statistics and explains the complaint tracking and resolution process.

• OCGS receives an average of 39,000 complaints per year
• They perform about 30,000 investigations annually
• Approximately 10,000 calls are received per year
• The average time to address a complaint is about 14 days
• Complaints are tracked and filtered by category (e.g., laundry, medical, food) to identify patterns and inform facility improvements