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Q&A

Average age of complaint caseload at CCHR

0:32:11

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102 sec

Council Member Williams asks about the average age of complaint caseload at CCHR and discusses potential timelines for resolution. CCHR staff explain their approach to case handling and investigation.

Average age of complaint caseload increased by 13% to 592 days
CCHR staff unable to provide current average age of complaints
Discussion on realistic timelines for resolving different types of cases
Explanation of the need for thorough investigations in complex cases
Balance between quick resolutions and addressing systemic discrimination

Nantasha Williams

0:32:11

Thank you.

0:32:12

MMR again stated that during the first four months of fiscal twenty twenty five the average age of a complaint caseload increased by 13% to five hundred and ninety two days up from five hundred and twenty two days over the same time frame in fiscal twenty twenty four.

0:32:28

What is the average age of a complaint now and how many days?

Katherine Carroll

0:32:36

I'm sorry to say I don't have that number.

0:32:38

I've also got the PMMR numbers in front of me, I'm happy to get it to you after.

Nantasha Williams

0:32:42

Okay.

0:32:43

What staffing again do you think would be needed to reduce this timeline to six months or less on average and how can the council help?

Katherine Carroll

0:32:54

Thank you, chairwoman.

0:32:56

The six month timeline for anything other than a pre complaint intervention, I don't believe is a realistic number for us to be able to do the full deep dive investigations that we do to ensure that we're not just resolving the allegations of an individual member of the public but also any pattern or practice or systemic discrimination that may be occurring.

0:33:20

I think we have, like I mentioned, tried to balance the pre complete intervention work which can reach a resolution you know in forty eight hours to a week with some of the cases that are more complex and that necessarily require more time.

0:33:34

We're going to be collecting, for example in the housing case where we collected thousands of housing applications and had to sift through them and work with an expert in order to establish our case.

0:33:44

So it's really important to us that we look at each case on its unique basis and make the determination about how to focus our resources based on that.

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