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Q&A
CCHR's discrimination hotline and info line
0:33:53
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Council Member Williams inquires about CCHR's discrimination hotline and info line, including staffing and public awareness. CCHR staff provide details on the service and its recent improvements.
- Info line has existed for many years, but now takes live calls from 9-5 Monday through Friday
- Currently has nine active info line staffers
- Info line does initial screening for complaints
- Access to 10 required languages through the info line
- No requests received for additional languages
Nantasha Williams
0:33:53
And I would just add, know, again anyone facing discrimination, right, there's no dollar amount that can you can put a dollar amount, right, for for when you've been discriminated against, but we appreciate your advocacy.
0:34:08
We appreciate the council's investment in ensuring, right, always ensuring that our agency has the resources that they need to be able to do the work.
0:34:18
So thank you.
0:34:20
Thank you.
0:34:22
In the MMR, last series of questions, there's an increase staffing on the commission's discrimination hotline, info line, which has allowed CCHR to receive more inquiries.
0:34:35
How many staff members are working on the info line and the info line is relatively new.
0:34:41
So how how has the commission ensured the public is aware of this service?
Katherine Carroll
0:34:48
Thank you, council member Williams.
0:34:50
I just want to clarify that our info line has existed for many many years.
0:34:55
What is new under Commissioner Palma's leadership is that we've now gone from just receiving phone calls to being able to take live calls from nine to five Monday through Friday.
0:35:05
So we're able to have more immediate and direct access to New Yorkers.
0:35:10
But the info line has been doing the initial screening for our complaints I'd say for at least five years maybe longer.
Mariela Salazar
0:35:18
And I would just like to add in terms of headcount currently we have nine active info line staffers.
Nantasha Williams
0:35:29
What languages are offered on the info line and have you received requests for any additional languages?
Katherine Carroll
0:35:42
To my knowledge we have not received any additional requests for additional languages.
0:35:46
We have the access to the 10 required languages through info line.