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Q&A
311 survey process and public feedback portal
1:00:59
·
54 sec
Council Member Holden inquires about the outcome of 311 surveys, and CTO Fraser explains recent improvements in collecting and sharing public feedback.
- Fraser introduces RSAT, a public-facing portal for viewing 311 survey results
- The portal shows ratings for both 311 agents and agency responses to service complaints
- Plans to enhance surveys to gather more detailed feedback on user dissatisfaction
- Aim to use rich feedback to drive improvements in 311 services
Robert F. Holden
1:00:59
Yes.
1:00:59
I'm gonna just the three one one surveys.
Matthew C. Fraser
1:01:02
Yep.
Robert F. Holden
1:01:03
Because I I filled them out.
1:01:05
And I, you know, I fill them out all the time because I just but I don't know the outcome.
Matthew C. Fraser
1:01:10
So we recently launched a program, a public facing portal called RSAT, that gives the public a view at the service the surveys that have been conducted by people that leverage three one one.
1:01:24
It shows you how they rate the agent and it also shows you how they rate the agency response to the service complaints.
1:01:30
We can share that with you.
1:01:31
We're also looking at enhancing the level of surveys and the context behind the surveys that are conducted so that we get more rich feedback around when people are dissatisfied what is driving the dissatisfaction so we know what actions to change so that we can get better satisfaction out from the public.
Robert F. Holden
1:01:50
Great.
1:01:50
Thank you.
1:01:51
Thank you, Thank
Jennifer Gutiérrez
1:01:52
you.
1:01:52
Council member Brewer?
Gale Brewer
1:01:53
Thank you very much.