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Q&A

Discussion on 311 app budget and usage

0:52:16

ยท

68 sec

Council Member Holden inquires about the 311 app's budget allocation compared to phone services. Chief Technology Officer Fraser acknowledges that the app is a small part of the overall 311 budget.

  • Holden suggests the app saves people from calling and saves time
  • Fraser defers to the budget person for exact figures
  • The discussion highlights the efficiency of the app in handling complaints
Robert F. Holden
0:52:16
Thank you for your testimony, chief.
0:52:19
You're right.
0:52:23
You know you know my favorite is the three one one app.
0:52:26
You know, I'm gonna bring up that question, the funding, because I I like how it keeps track of how many complaints I've made, because I think I'm way into the six hundreds now.
0:52:38
But, yeah, it's true.
0:52:43
I like the improvements, but the budget stays the same for three eleven.
0:52:48
And I know the app is probably a very small part of that budget, right, in developing and upgrading, right?
Matthew C. Fraser
0:52:56
Yep, that's correct.
Robert F. Holden
0:52:56
What would you say the percentage is?
0:52:58
Like for three one one phone services is 90% of the budget, of the three one one budget versus 10% of the app for the app?
0:53:08
What would you guess it would be?
Matthew C. Fraser
0:53:11
So I defer to luckily, I don't have to guess I have the budget person with me.
0:53:15
I defer to the
Robert F. Holden
0:53:16
No, just so you know, like a ballpark.
0:53:17
It could be I don't need the exact numbers.
0:53:19
But I would say the app saves people from calling.
Matthew C. Fraser
0:53:24
Yep.
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