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Q&A
In-house work and maintenance of MyCity portal
0:16:26
·
3 min
Council Member Jennifer Gutiérrez inquires about OTI's ability to maintain the MyCity system independently and the extent of in-house work done on the portal. Commissioner Matthew C. Fraser provides insights into the maintenance strategy and in-house contributions.
- OTI support team maintains the majority of delivered components
- Goal is for OTI to maintain 100% of the MyCity portal in the future
- Significant in-house work done on user-centric design, initial proof of concept, and feedback gathering
- External resources brought in for capabilities beyond the city's existing tech talent
Jennifer Gutiérrez
0:16:26
Thank you.
0:16:28
After is OTI at at this phase, is OTI able to maintain the system independently or is maintenance also part of the contracts with these vendors?
Matthew C. Fraser
0:16:37
As we're in an expansion phase for the components that have been delivered, the lion's share of those services are being maintained by the OTI support team.
Gale Brewer
0:16:45
Mhmm.
Matthew C. Fraser
0:16:45
But as we continue to build out new components and new capabilities, naturally, we're gonna have train people up on what's being delivered so that we can continue to maintain it.
Jennifer Gutiérrez
0:16:54
But the is the goal for maintenance of every phase and every aspect of the MyCity portal, is the goal to that maintenance will be a % maintained or done by OTI?
Matthew C. Fraser
0:17:03
Yeah.
0:17:03
That that that's the overall goal for all the technology we deliver to ensure the city can support it in the event of in the event of anything happening, whether that's funding dissipating or or contracts or contractors going away.
Jennifer Gutiérrez
0:17:19
Commissioner, I know in one of our first hearings about the MyCity portal, know the goal was to build out a lot build it in house and obviously now there are third party vendors to to build it out.
0:17:31
Can you clarify if there's any work any of the rollout or initial work of the MyCity portal that's done in house?
0:17:39
Is any any of, like, of the phase besides maintenance, is any of that done in house?
Matthew C. Fraser
0:17:43
Yeah.
0:17:43
There was a significant amount of work done in house.
0:17:47
Everything from the user centric design, getting feedback from the user the user community about the existing portals, their existing experience, the existing application process, all that stuff was done in house.
0:17:59
The initial design work and development of the initial proof of concept that was done in house but as we built out capabilities that stretched the city's tech talent, we naturally had to branch out and bring in resources to help us do that.
Jennifer Gutiérrez
0:18:12
Okay.
0:18:15
I have here that a significant amount of the contracts for this portal are with three vendors more or less.
0:18:22
I'm gonna read them off.
0:18:23
You can can you confirm?
Matthew C. Fraser
0:18:24
Are with I'm sorry.
Jennifer Gutiérrez
0:18:25
With the following I'm just gonna read off like three I think three three vendors that it seems like there's multiple contract contracts with if you could just confirm.
0:18:33
I have Innovative Business Concepts.
0:18:36
That sound familiar?
0:18:37
Innovative.
0:18:38
Does that sound is that can you confirm if that is a a con a vendor that you the OTI is in in contract with regarding MySQL?
Matthew C. Fraser
0:18:45
Yes.
0:18:45
IBC.
0:18:46
Yeah.
Jennifer Gutiérrez
0:18:46
Okay.
0:18:47
Sorry.
0:18:47
At Rangum Consultants?
Matthew C. Fraser
0:18:49
Rangum.
0:18:50
That yeah.
0:18:51
That sounds familiar.
0:18:51
Yep.
Jennifer Gutiérrez
0:18:52
Okay.
0:18:52
Yes.
0:18:52
And then Unique Comp Inc.
Matthew C. Fraser
0:18:56
Unique Comp.
0:18:58
Yes.
0:18:58
Right?
Jennifer Gutiérrez
0:18:59
Yes.
0:18:59
Okay.
0:18:59
And they have multiple contracts.
0:19:01
Is there anything that you can share as specifically just these three but why you're contracting why you're having multiple contracts with the same vendors?
Matthew C. Fraser
0:19:10
So when you put things out to a pool of vendors to respond to, depending on who responds, the cost of their response, and the quality of proposal, decisions are made then on who's selected.
0:19:24
And that those decisions are like are made by the subject matter experts that are actually doing the work.
Aguirette Kebrou
0:19:30
Okay.