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REMARKS
Upcoming AI enhancements for 311 system
0:59:46
·
73 sec
CTO Fraser outlines upcoming AI-powered improvements to the 311 system, focusing on enhancing user experience and simplifying service requests.
- AI-powered chat assistants will be implemented to understand context and streamline service requests
- The enhancements aim to reduce repetitive information input by users
- Fraser offers Council Member Holden early access to test and provide feedback on the new features
- Acknowledgment of Holden's office's contributions to improving the 311 app
Matthew C. Fraser
0:59:46
But one of the things that you mentioned around 311, and this gets back to something that council member Bacha had said earlier about leveraging AI, a lot of the chat assistants that exist are capable of understanding the context of an issue and bringing that forward into a service request.
1:00:04
And what that does is it simplifies the amount of information that you have to provide.
1:00:08
So instead of providing or answering 12 questions based on the history that you've interacted with an agent with, it knows how to bring all that stuff forward so that you don't have to keep providing the same information over and over again.
1:00:20
I'm happy to report that coming soon, that's one of the enhancements that will be coming forward to the public.
1:00:26
And I'd be happy to get get you early access so you can see as one of three zero one's power users so you can see how that looks and we can get your feedback early on.
1:00:39
It I'd be remiss if I didn't say part of the success behind the three one one app and the reason why it's as good as it is is because of feedback that came directly from you and your office.
1:00:52
Glad and happy to work with you on
Robert F. Holden
1:00:53
it.
1:00:54
I thank you.
1:00:54
And speaking of feedback, just one of the
Jennifer Gutiérrez
1:00:57
We've got council member Pruitt waiting.
1:00:58
Can you wrap it up?
Robert F. Holden
1:00:59
Yes.