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Q&A
Challenges with apartment repairs and access to neighboring units
2:04:48
ยท
74 sec
Council Member Gale A. Brewer inquires about NYCHA's process for handling repairs when access to neighboring apartments is required. NYCHA Chief Operating Officer Eva Trimble explains their procedure, which includes providing notice to residents and coordinating with NYPD for forced entry if necessary.
- NYCHA uses a 48-hour notice system for accessing apartments for repairs
- They coordinate with NYPD before forced entry to ensure staff safety
- NYCHA asserts their right to enter apartments to complete necessary repairs
Gale A. Brewer
2:04:48
Just back to trying to get the apartment renovated and dealing with repairs.
2:04:52
So we get a lot of the neighbor upstairs is a problem, won't give us access, blah blah blah, and the problem has to be fixed in their apartment in order to have the apartment below fixed.
2:05:03
Is that who is supposed to be working on those kinds of issues?
2:05:07
That's not an easy one.
2:05:08
I'm not gonna say it, but I'm sure it happens often.
Eva Trimble
2:05:12
Yes.
2:05:12
And, property management uses their right to enter when there are emergency repairs.
2:05:18
And so we start with a a 48 notice to the resident upstairs saying that we need to get in in order to to make a repair, to trace a leak, to see what's going on that's affecting, you know, their neighbors.
2:05:29
We usually coordinate with NYPD before we do any type of drill out because we don't we wanna make sure that our our staff are safe and that we avoid any type of conflict or situation, but we are using our right to enter in order to complete repairs.
Gale A. Brewer
2:05:43
Okay.
2:05:44
And then can you get back to us?
2:05:45
You're gonna get back to us about to the chair about the commercial?
2:05:50
Yes.
2:05:51
Thank you.
2:06:00
Yeah.
2:06:01
Thank you.
2:06:01
I'm sorry.
Chris Banks
2:06:01
We have a couple more questions.