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AGENCY TESTIMONY
NYCHA transformation plan and operational improvements
0:18:11
ยท
59 sec
Lisa Bova-Hiatt discusses NYCHA's transformation plan and various operational improvements implemented to better serve residents.
- Creation of smaller, more manageable property management portfolios
- Application of the neighborhood model to operations like heat and pest management
- Implementation of work order reform initiative for more efficient scheduling and completion of repairs
- Improvement in HUD inspection scores across all boroughs
Lisa Bova-Hiatt
0:18:11
Our mandate is not only to strategically invest limited funding in residents homes to improve their quality of life, but also to transform our organization improving how we operate.
0:18:24
Our transformation plan guides our efforts to better serve residents in various ways.
0:18:31
For instance, it has enabled us to create smaller property management portfolios that are easier to manage and offer increased accountability and resources.
0:18:42
We have also applied the neighborhood model to operations like heat and pest management, enhancing oversight and fostering better coordination with property management.
0:18:54
Through our work order reform initiative, work orders are being scheduled more efficiently and we're making progress in closing them including skilled trades repairs.
0:19:05
Last year, HUD inspection scores regarding our properties improved in every borough.