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Q&A
NYCHA's productivity improvements and staffing concerns
0:45:16
ยท
75 sec
Eva Trimble from NYCHA responds to maintenance concerns by highlighting productivity improvements across their portfolio. She explains their efforts to address work orders more efficiently and stay on top of annual demands. The council member raises questions about staffing cuts.
- NYCHA reports increased productivity across all trades, with 75% of work orders completed on first visit
- NYCHA claims to be closing 96% of work orders on a year-over-year basis
- Discussion of staffing limitations due to funding constraints
- Clarification that NYCHA has not cut skilled trades staff but cannot increase headcount due to funding limitations
Eva Trimble
0:45:16
And that's why I any examples you can give me, I know that it's widespread, but those examples are helpful for us.
0:45:22
Overall, we have increased our productivity across every single trade in the portfolio.
0:45:28
75% of our work orders are getting done with work performed at that time.
0:45:33
So there's no more high instances of sequencing.
0:45:36
We're really trying to focus on getting the work done when we show up.
0:45:40
We've also been able now to stay on top of our annual demand.
0:45:43
We're closing 96% of the work orders that we are getting on a year over year basis.
0:45:50
So our productivity changes that we've put in place over the last few years are starting to show improvement in every single trade.
0:45:57
We are working very hard ensure that we are getting everything scheduled that we can, so we encourage residents to work with their neighborhood planner to get on the schedule.
0:46:06
We know that our schedules are far out, and that has to do with our limited staffing.
0:46:10
But once you're on schedule Didn't
Kristy Marmorato
0:46:13
you just cut your staff?
0:46:14
Did I what?
0:46:14
The the staff headcount is being cut?
Eva Trimble
0:46:16
We we have not cut our headcount on on skilled trades.
0:46:20
We are focused on on having the skilled trades there to do it, but we are unable to grow that headcount because of our funding limitations.
Chris Banks
0:46:28
Have another minute if you need?
Kristy Marmorato
0:46:30
I'll go for the second round.
Chris Banks
0:46:31
Okay.