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Q&A
NYCHA's system for monitoring maintenance staff accountability
1:53:42
ยท
38 sec
Council Member Marmorato inquires about accountability measures for NYCHA maintenance workers. NYCHA officials explain their monitoring system and the use of technology to track work orders and staff activities.
- Maintenance workers use handheld devices to clock in for work orders
- NYCHA can monitor labor in real-time to track time spent per work order
- Council member raises concerns about inaccurate reporting of completed work
Kristy Marmorato
1:53:42
Do these maintenance workers have, like, an accountability, like something that they have to report what they actually do every single day?
Eva Trimble
1:53:50
Absolutely.
1:53:51
And we're monitoring that every on every single day.
1:53:53
So all maintenance workers, skilled trades, they work off of a handheld device.
1:53:57
They have clock in for their work orders.
1:53:59
We're actually able to monitor their labor in real time in order to see how you know, what their what their time is per work order.
Kristy Marmorato
1:54:08
Okay.
1:54:08
Because I think that needs to be investigated a little bit more only because of the fact that I I get the text messages to my phone.
1:54:14
They said they came and cleaned, and it's not the right location that they cleaned, or it's just an old picture of some sort.