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Q&A
Questions on voucher processing and unit allocation in NYCHA
1:04:22
·
78 sec
Council Member Avilés inquires about the process of voucher holders obtaining units in NYCHA properties. Lisa Bova-Hiatt, NYCHA's CEO, provides insights into the challenges faced by voucher holders.
- The main issue is not voucher processing but finding available apartments due to low vacancy rates
- NYCHA uses vendors to help voucher holders find apartments
- Council Member Avilés asks about how NYCHA manages competing priorities between transfers, emergency transfers, and new applicants
- NYCHA CEO acknowledges the complexity of the issue and commits to providing more detailed information later
Alexa Avilés
1:04:22
In terms of We understand that Or can you tell me more about how long it is taking for folks to process vouchers to get a unit in NYCHA?
1:04:38
We understand that there is a very slow slog around getting folks who are having vouchers to get units.
Lisa Bova-Hiatt
1:04:50
Thank you for that question.
1:04:52
I think it's less of an issue with them getting vouchers but finding apartments.
1:05:00
As you know, incredibly low vacancy rate and we have vendors working with our voucher holders to try to help them find apartments, but I think that's really where the rub is.
Alexa Avilés
1:05:17
Okay.
1:05:17
So how do you manage?
1:05:20
I know you have transfers and emergency transfers.
1:05:23
Obviously, that should be getting priority and new folks.
1:05:27
How do triage amongst those competing populations?
Lisa Bova-Hiatt
1:05:32
That is a great question that I do not have the answer to and I don't want to misspeak, so that's something that we can get back to you on.
Alexa Avilés
1:05:39
Okay, happy to follow-up.