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AGENCY TESTIMONY
Launch of Portico online application portal
1:16:01
ยท
65 sec
Sarah Carroll introduces Portico, the Landmarks Preservation Commission's new online application portal launched in March 2024. The portal aims to improve the user experience for people applying for permits to work on designated properties.
- Portico is designed with New York City's small businesses and small property owners in mind
- The portal offers increased transparency and accessibility, making it easier for property owners to file applications without professional help
- Portico simplifies the application process by guiding users to the appropriate permit through simple questions
- The system can automatically determine if an application qualifies for expedited review services
Sarah Carroll
1:16:01
In March 2024, LPC launched Portico, the commission's online application portal that provides a user friendly customer experience for people applying for permits to do work on their designated properties.
1:16:15
Developed with New York City's small business small property owners in mind, Portico represents a transformation of the application process.
1:16:25
Portico offers increased transparency and accessibility by making it easier for property owners file an application on their own without needing to hire a professional allowing multiple users to access the same application and offering detailed status updates from start to finish.
1:16:44
Additionally Portico simplifies the application process by asking users simple questions to direct them to the appropriate permit.
1:16:52
Portico can also automatically determine whether an application qualifies for one of LPC's expedited review services like Business Express which helps small business owners get permits faster through a dedicated hotline.