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Concerns about HRA services and client experiences
0:02:56
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Council Member Ayala expresses concerns about the Human Resources Administration's (HRA) ability to provide timely and effective services to clients.
- Concerns about inadequate budget support for essential HRA programs
- Worries about insufficient staffing levels to provide timely services
- Increased denial rates for SNAP and cash assistance applications, despite progress on application backlog
- Reports of difficulties in contacting HRA by phone and long wait times at HRA centers
Diana Ayala
0:02:56
I am concerned about the areas where the budget does not adequately support the essential programs administered by HRA and the necessary levels of staffing required to provide clients with services in a timely manner.
0:03:07
While HRA has made headway on their backlog of SNAP and cash assistance applications, denial rates have increased, which is troubling.
0:03:15
We have still been hearing that it is very difficult to get through to HRA by phone and that clients are experiencing very long wait times at HRA centers.