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Council member highlights communication issues with clients across city agencies
1:45:39
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29 sec
Council Member Rita C. Joseph emphasizes the widespread problem of poor communication with clients across city agencies, particularly in the Department of Social Services. She stresses the importance of improving communication skills with clients.
- Lack of communication is identified as the number one complaint among clients
- The issue has been consistently raised throughout the preliminary budget hearings
- Council member calls for improved communication, including providing timelines and updates to clients
- The problem is noted to extend beyond just the Department of Social Services to other city agencies as well
Rita C. Joseph
1:45:39
If we had a room full of clients here and I did a survey, do you know what the number one complaint is?
1:45:45
The lack of communication.
1:45:48
And, that's across city agencies, right?
1:45:50
Not just yours.
1:45:50
And, that's been throughout this whole preliminary budget hearing, that's the one thing we're hearing.
1:45:55
No one is talking to nobody.
1:45:57
No one is talking to the clients, informing them and giving them a timeline how we move forward.
1:46:02
I'm I'm asking today on the record that you improve your communication skills with these clients.
1:46:08
Let's talk about APS for a minute.