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Q&A
Processing times for new applications and recertifications
2:38:41
ยท
37 sec
Council Member Diana Ayala inquires about delays in processing new applications or recertifications for benefit programs. Commissioner Molly Wasow Park responds that the department has resolved processing backlogs and is handling cases promptly.
- No significant delays in processing new applications or recertifications
- The department is moving through cases on a prompt basis
- Not all cases are processed within 30 days due to extensions and client interview scheduling
Diana Ayala
2:38:41
Okay.
2:38:42
Are there bigger delays in each program for processing new applications or recertifications or renewals?
Molly Wasow Park
2:38:48
No.
2:38:48
We have been able to resolve our processing deadlines or backlogs, excuse me.
2:38:54
We are moving through on a prompt basis.
2:38:58
We will as I mentioned earlier, we're never going to be at a place where we process 100% of cases within thirty days because we do give extensions and because clients will call for their interviews sometimes towards the end of the month, but we are aggressively moving cases and are staying on top of that.