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Q&A

Timing and extent of homeless outreach efforts

1:38:29

ยท

51 sec

Commissioner Park explains the scale of DHS's outreach efforts and encourages the use of 311 for reporting. Council Member Riley requests more outreach in his district.

  • DHS has about 400 outreach workers citywide
  • 311 calls are important for data collection and resource allocation
  • Riley emphasizes the need for increased outreach in his district
Kevin C. Riley
1:38:29
Sorry, go ahead.
Molly Wasow Park
1:38:30
Yeah, if I could also note, we have between DHS and our outreach contractors, BRC, and then there are a number of others that cover above ground, we have about 400 outreach workers.
1:38:41
It is far and away the largest outreach program in the country, but 400 people covering the city the size of New York City Twenty fourseven.
1:38:50
We obviously can't be every place in real time.
1:38:55
Really strongly encourage people to call 311 because not only will we respond, but more importantly I think actually we use that data to determine where we should be sending people.
1:39:05
So that's really important information for us.
Kevin C. Riley
1:39:08
Thank you commissioner.
1:39:09
And I will definitely echo that to the constituents to reach out to 301.
1:39:13
But please I would just definitely like to see some outreach done in my district.
Joslyn Carter
1:39:17
I will relay back to our outreach team and to the leadership that
Kevin C. Riley
1:39:20
does it.
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