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Q&A
Accessibility of TLC vehicles and efforts to increase wheelchair accessible options
4:25:46
ยท
154 sec
Council Member Brooks-Powers asks about TLC's assistance for drivers converting to accessible vehicles. Commissioner Do explains TLC's progress and goals for increasing accessibility in both yellow taxis and for-hire vehicles (FHVs).
- TLC is close to its 50% target for wheelchair accessible yellow taxis (currently at 47.1%)
- There are now 7,514 wheelchair accessible FHVs as of February 2025
- New TLC vehicle licenses are only issued for wheelchair accessible FHVs
- TLC has implemented new rules to improve customer service metrics for accessible vehicles
- The agency aims to be the most accessible regulator in the nation
Selvena N. Brooks-Powers
4:25:46
Thank you.
4:25:47
For the PMMR accessibility section, in the past TLC emphasized improving accessible and equitable service was a top priority for the commission.
4:25:58
According to the most recent PMMR, there are only 3,992 wheelchair accessible vehicles.
4:26:08
What kind of assistance does TLC provide to drivers who are converting to accessible vehicles?
David Do
4:26:16
We are incredibly passionate about our accessibility goals both on the FHV sector and the wheelchair accessible sector, the taxi sector.
4:26:29
In the yellow taxi sector, we are close to our 50% target of all yellow taxis that are active are wheelchair accessible.
4:26:39
As of this morning, we're at 47.1% or close to 4,600 yellow taxis that are wheelchair accessible.
4:26:48
And actually since that PMMR was updated member, on the FHV side, we have close to 7,000 wheelchair accessible vehicles.
4:26:57
And actually, I'm looking at my numbers right now.
4:27:00
There's actually 7,514 FHV wheelchair accessible as of February 2025.
4:27:07
And so what we're doing is working on the FHV side.
4:27:12
The only way to get a TLC vehicle license right now is to put on the road a wheelchair accessible FHV.
4:27:23
More to that, the second part of that is on wheelchair accessibility.
4:27:29
We recently also changed our rules to improve customer service metrics or SLAs.
4:27:36
There, 90% of trips have to be completed within ten minutes or less, making sure that we're closer to providing the same level of service for all users including those who depend on a wheelchair accessible vehicle.
4:27:51
And so like you, council member chair, we are on track to being, and we are the most accessible regulator in the entire nation.
4:28:05
And so we have work to do.
4:28:07
We will continue that work.
4:28:09
We will continue to make sure that we work with you, our disability advocates, and all residents to make to continue to make our industry as accessible as possible.