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Q&A
Discussion on Access-A-Ride paratransit service performance and metrics
1:23:43
ยท
125 sec
Council Member Narcisse inquires about Access-A-Ride service performance, particularly concerning delays and recent layoffs. Demetrius Crichlow responds with detailed information about the program's performance metrics and service standards.
- Narcisse mentions delays and layoffs affecting Access-A-Ride service
- Crichlow highlights that 92% of trips are within 20 minutes of schedule, and 96% are within 30 minutes
- The program has less than one no-show per thousand trips
- Crichlow expresses confidence in sustaining ridership and mentions the city's commitment to resources for the service
Mercedes Narcisse
1:23:43
Yes, thank you.
1:23:44
And access a ride, we know that they're delaying a lot.
1:23:48
A lot of people have been laid off to over two fifty from 300 from Staten Island in Manhattan.
1:23:54
What is the MTA is doing to kind of ensure those white, I mean those riders are still able to like my question is MTA has to go their way, so what is the plan for to pick up for those riders especially those elderlies that cannot actually have transportation to from one point.
Demetrius Crichlow
1:24:16
So I appreciate it.
1:24:17
Mean our accessoride program again is not is like no other.
1:24:21
We have a requirement at this point for our vendors who deliver accessoride service to provide service within hold them to metrics to say how many times do you arrive at your location within twenty minutes of your scheduled arrival?
1:24:38
How many times do you arrive within thirty minutes of your schedule?
1:24:41
Those are the targets that we set for them.
1:24:44
You know right now across the boroughs, inclusive of Staten Island, 90 2 Percent of our trips, and we talked about all those millions of trips we do, 92% of the trips are within twenty minutes of schedule.
1:24:58
That's individual trips for individual people.
1:25:00
96% are within 30% of their scheduled time.
1:25:05
So you know we also hold the contractors to no shows like with every instance and per one we have less than one for every thousand trips of no shows to the customers.
1:25:18
So when you talk about like being able to provide service for accessoride customers, I'm like fully confident that we can sustain the ridership.
1:25:29
But I'm happy that the city is committed to the resources necessary going forward to make sure we continue to provide that great service to our customers.
Selvena N. Brooks-Powers
1:25:37
Thank you.
1:25:37
Thank you.
1:25:38
Did you get your question answered fully?
1:25:41
Councilmember Narcisse, you good?
Mercedes Narcisse
1:25:44
Yes I did.
1:25:45
Thank you.
1:25:47
Council member Ressler.